Shipping Policy

Glow Like Gold Ltd, trading as GLG Beauty

Everything you need to know about how and when your order is delivered, in the UK and internationally. For returns, please see our Returns & Refunds Policy.

Processing time

We make our products fresh in small batches, so please allow 1–3 working days for your order to be processed before it is dispatched. This processing time is in addition to the delivery times below.

🇬🇧 UK delivery

Delivery time: 3–5 working days after dispatch
Cost: Free Shipping
Carrier: Royal Mail (tracked)

"My tracking says delivered but I haven't received my parcel":

If your tracking shows as delivered but you can't find your parcel, please:

Check with neighbours or your building's reception
Check any safe places around your property
Contact the carrier directly for delivery details

If you're still unable to locate your parcel, please contact us at info@glgbeauty.com and we'll investigate further with the carrier.

Tracking your order:

Once your order has been dispatched, you'll receive a tracking number by email directly from the carrier (Royal Mail for UK orders). Please check your inbox and your spam/junk folder. As the email comes from the carrier rather than us, it may not appear under the name "GLG Beauty."

🌍 International delivery

Delivery time: 5–10 working days, depending on location and customs processing
Cost: £10–£15
Please note that delays can occasionally occur due to couriers or customs, which are outside of our control.

✈️ Do you ship internationally / to the USA?

Yes — we ship across the UK and internationally, including to the USA and Europe.

📦 Customs, duties and import taxes (international orders)

Please note that international orders may be subject to customs duties or import taxes, which are set by your country's customs authority. These charges are issued by your local customs authority and are outside of our control. They are not included in our product or shipping prices and must be paid by the recipient before delivery can be completed.

🔁 Lost, damaged or faulty parcels — refunds and replacements

We're happy to help wherever we can. Please note:

Replacements or refunds are offered for damaged, faulty, or lost items
Issues must be reported within 7 days of the expected delivery date
For damaged or faulty items, photographic proof is required (see our Returns & Refunds Policy)
For hygiene reasons, we are unable to replace or refund used or opened products

❌ Can I cancel or change my order?

Because we process orders quickly, changes or cancellations are not always possible. Please contact us at info@glgbeauty.com as soon as possible after ordering, and we'll do our best to help. If your order hasn't yet been processed or dispatched, we'll do everything we can to assist. Once an order has been dispatched, we're unable to change or cancel it.

Contact us

For any delivery questions, email us at info@glgbeauty.com and we'll be happy to help.

Glow Like Gold Ltd (GLG Beauty)

This policy does not affect your statutory rights as a consumer under UK law.